Head of Client Delivery

London, England, United Kingdom · Service Delivery



Based in the UK, INSTANDA is an insurance software provider challenging the status quo. We have built an exciting software tool which fundamentally changes how companies who sell insurance can design and deliver insurance products to the market. We work directly with Insurers, Managing General Agents (MGA’s), and Brokers. Using leading-edge technologies, INSTANDA insurance software is entirely configurable from the ground up. It is not a one-size-fits-all model. We allow companies to use insurance software in the way they want to. We have many global clients using INSTANDA who confirm the game-changing benefits of the product — significant speed coupled with time and cost savings for the insurance sector.

Founded in 2012, we spent several years designing and building the platform which is now being used globally by some of the world’s largest insurance companies. Amongst our many achievements, we were recently chosen by Microsoft UK as a disruptive technology that their ventures program sponsored. With just 20 employees in the company in January 2017, INSTANDA now has over 100 employees based in the UK (London, Histon, and Huntingdon), in the US, and Canada. We are expanding globally and look forward to hiring employees throughout London, Europe, and North America to join our team.

Learn more about us at https://instanda.com/


Based in London, we are seeking a Head of Client Delivery to lead our client delivery functions: Project Management, Configuration, Implementation, and UI. Reporting to the COO - International, this is a new permanent position being added to the company as we are quickly expanding our client and employee base. We are looking for someone who loves the challenge of managing varying priorities and is excited about growing a team. The successful candidate is someone who enjoys understanding who our clients are, what they need, and managing the full delivery process accordingly. You should have strong collaboration skills which you will use to partner with the wider team to prioritise tasks for our sales, configuration, engineering and platform delivery teams. You will help to set up and run processes to improve how our teams operate. You can expect to have 5-7 direct reports who will all be managing their own teams.

We are seeking a proactive, detail oriented and technically savvy individual who can readily manage changing priorities while supporting and enthusing team members. Since INSTANDA is in a high growth phase, this role will continue to evolve and grow based on the successful candidate’s experiences and contributions. If this sounds like you, please keep reading and apply!

Responsibilities will include:




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