Platform Service Manager

Cambridge, England, United Kingdom · Service Delivery


Based in the UK, INSTANDA is an insurance software provider challenging the status quo. We have built an exciting software tool which fundamentally changes how companies who sell insurance can design and deliver insurance products to the market. We work directly with Insurers, Managing General Agents (MGA’s), and Brokers. Using leading-edge technologies, INSTANDA insurance software is entirely configurable from the ground up. It is not a one-size-fits-all model. We allow companies to use insurance software in the way they want to. We have many global clients using INSTANDA who confirm the game-changing benefits of the product — significant speed coupled with time and cost savings for the insurance sector.

Founded in 2012, we spent several years designing and building the platform which is now being used globally by some of the world’s largest insurance companies. Amongst our many achievements, we were recently chosen by Microsoft UK as a disruptive technology that their ventures program sponsored. With just 20 employees in the company in January 2017, INSTANDA now has over 60 employees based in the UK (London, Histon, and Huntingdon), in the US, and Canada. We are expanding globally and look forward to hiring employees throughout London, Europe, and North America to join our team.

Learn more about us at


Based in Histon, we are seeking a Platform Service Manager to join the Service & Delivery team. Reporting to the COO, this a position focusing on a wide range of service delivery responsibilities which effect our clients. This role will also manage the resource dedicated to internal technical support and technical admin.

This role oversees the delivery of the INSTANDA product to its clients and establishes policies required to ensure service performance is in line with agreed contractual Service Levels. The role is also responsible for evaluating internal and customer feedback to develop any ongoing quality improvement processes. This role and the team will be crucial to help create the training and documentation of our product for clients. The Platform Service Manager will also have responsibility for management of the regression testing of the platform, and supporting the platform once we go live. As our company grows globally, this role will continue to evolve and grow based on the successful candidate’s experiences and contributions.

We are seeking a proactive, detail oriented and technically savvy individual who can manage changing priorities with a passion and experience for platform delivery. This role is for someone who is a builder and shines when its time to fix things. If this sounds like you, please keep reading and apply!

Responsibilities will include:





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