Software Support Analyst

Cambridge, England, United Kingdom · Platform Delivery


Based in the UK, INSTANDA is an insurance software provider challenging the status quo. We have built an exciting software tool which fundamentally changes how companies who sell insurance can design and deliver insurance products to the market. We work directly with Insurers, Managing General Agents (MGA’s), and Brokers. Using leading edge technologies, INSTANDA insurance software is entirely configurable from the ground up. It is not a one-size-fits-all model. We allow companies to use insurance software in the way they want to. We have many global clients using INSTANDA who confirm the game-changing benefits of the product - significant speed coupled with time and cost savings for the insurance sector.

Founded in 2012, we spent several years designing and building the platform which is now being used globally by some of the world’s largest insurance companies. Amongst our many achievements, we were recently chosen by Microsoft UK as a disruptive technology that their ventures program sponsored. INSTANDA now has over 25 employees based in London, Huntingdon, and Cambridge.

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Based in Cambridge, we are seeking a Software Support Analyst to join the Platform Delivery team. This is a new position focusing on the Operational support of our clients and customers. You will be responsible for customer success by addressing and solving inbound support cases. You will be also involved in transition activities for the onboarding of new customers in terms of Support readiness such as assessing requirements, documentation, configuration information.

No prior experience of the INSTANDA platform is required. Exposure to the insurance industry is an asset. We are seeking a smart and technically savvy individual who has a passion and strong experience for Customer Service. Our clients face technology and resource constraints which mean that new insurance products and/or offerings could take a very long time to launch and be very costly. With INSTANDA however, insurers can build their products, set their distribution networks, test and launch their products in unprecedented timescales – all without writing a single line of code. The person in this role will ensure our customers can continue to do all these things and that the platform delivers to our Customers against contractual service levels.

Responsibilities will include:





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