Platform Support Analyst

Toronto, Ontario, Canada · Platform Delivery


INSTANDA is an insurance software provider challenging the status quo. We have built an exciting software tool which fundamentally changes how companies who sell insurance can design and deliver insurance products to the market. We work directly with Insurers, Managing General Agents (MGA’s), and Brokers. Using leading-edge technologies, INSTANDA insurance software is entirely configurable from the ground up. It is not a one-size-fits-all model. We allow companies to use insurance software in the way they want to. We have many global clients using INSTANDA who confirm the game-changing benefits of the product — significant speed coupled with time and cost savings for the insurance sector.

Founded in 2012, we spent several years designing and building the platform which is now being used globally by some of the world’s largest insurance companies. Amongst our many achievements, we were recently chosen by Microsoft UK as a disruptive technology that their ventures program sponsored. With just 20 employees in the company in January 2017, INSTANDA now has over 100 employees based in the UK (London, Histon, and Huntingdon), in the US, and Canada. We are expanding globally and look forward to hiring employees throughout London, Europe, and North America to join our team.

Based in Toronto, Canada, we are seeking a Platform Support Analyst to join the Platform Delivery and Support team. This position focuses on the Operational support of our clients and customers and you will be responsible for customer success by addressing and solving inbound support cases. In addition, you will also be involved in transition activities for the on-boarding of new customers in terms of Support readiness such as assessing requirements, documentation, configuration information. We are seeking a smart and technically savvy individual who has a passion and strong experience for Customer Service.

We are a UK based organization and are excited to expand into Canada. This will be one of the first roles located in Toronto, so whoever joins us must be comfortable working independently with little support. We expect to hire more employees to join us in Toronto in 2020.

Responsibilities will include:

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